e7e Privacy Policy
Your personal information is completely safe with us. Learn in detail here how e7e collects, uses, and keeps your information secure.
Table of Contents
This Privacy Policy ("Policy") describes our practices regarding the personal information of users of the e7e platform and its associated services. By using our platform, you are considered to have fully agreed to the terms of this Policy. You are therefore requested to read this Policy carefully before using the service.
1 Introduction and Scope
e7e ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy applies to the following services and channels:
- The e7e website (https://e7e.cam) and all its sub-pages
- e7e account registration and login service
- Gaming services: live casino, slots, cricket betting, and others
- Payment and financial transaction processing
- Live chat and email support service
In this Policy, "user" or "you" refers to any person who visits our platform, creates an account, or uses our services. We have full respect for your privacy and are firmly committed to protecting your personal information.
2 Types of Information Collected
We collect the following types of information to operate our services smoothly and provide you with the best experience:
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Government ID number (where applicable)
- Photo ID or passport scan (for KYC verification)
Contact Information
- Email address
- Mobile number (required for payment verification)
Financial Information
- bKash, Nagad, or Rocket mobile banking account number (for transactions)
- Deposit and withdrawal history
- Betting and gaming transaction details
Technical and Usage Information
- IP address and geographic location (at a general level)
- Device type, operating system, and browser information
- Session duration and browsing behaviour on the platform
- Gaming preferences and usage patterns
3 How We Collect Information
We collect information in the following ways:
- Information provided directly: When you register an account on e7e, log in, complete a payment, contact us via live chat, or write to support by email, you are directly providing us with information.
- Automatic collection: Information about your use of the platform is automatically recorded through our server logs, cookies, and similar technologies.
- Information received from third parties: We may receive a certain amount of information from payment processing partners or identity verification agencies, but this is always handled on a legal basis.
- KYC process: We may collect KYC (Know Your Customer) documents for account verification and large transactions.
4 Purpose of Using Information
e7e uses your personal information only for legitimate and necessary purposes. The main purposes for using information are as follows:
- Account management and verification: Information is used to confirm your identity and maintain the security of your account.
- Payment processing: Financial information is used to securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Service improvement: We analyse your usage patterns to further improve our gaming experience.
- Promotional communications: Subject to your consent, information about bonus offers, tournaments, and special promotions may be sent by email.
- Fraud prevention and security: Detecting suspicious activity to ensure account protection.
- Fulfilling legal and regulatory obligations: Storing and using information as necessary to comply with applicable laws and regulations.
- Customer support: Providing accurate and prompt resolution of your live chat or email support requests.
- Responsible gaming: Detecting excessive gaming behaviour to provide necessary assistance and activate self-exclusion features.
5 Sharing Information with Third Parties
e7e never sells your personal information. However, information may be shared in the following limited and lawful circumstances:
- Payment processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, and Rocket to complete transactions.
- Identity verification agencies: Information may be exchanged with approved third parties for KYC and age verification.
- Technology service providers: Limited information may be shared with trusted technology partners for gaming software, cloud hosting, and security services. These partners operate under strict confidentiality agreements.
- Legal authorities: Information may be disclosed to government authorities in the case of a court order or legal obligation.
- Anti-fraud organisations: Limited information may be exchanged with industry-level organisations to prevent financial fraud.
Outside of the above cases, we do not share your information with any advertising agencies, data brokers, or unrelated third parties.
6 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website remember your preferences.
We use the following types of cookies:
- Essential cookies: These cookies are necessary to maintain login sessions and keep core services functioning.
- Functionality cookies: Store your language preferences, display settings, and personalised experience.
- Analytics cookies: Used to analyse which sections of our platform are used most.
- Security cookies: Help prevent fraud and unauthorised access.
You can disable cookies by going to your browser settings. However, disabling essential cookies may disrupt some core functionality of the platform.
7 Data Storage and Security
e7e follows industry-standard technologies and practices to protect your information. Our security measures include:
- SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is secured through strong encryption.
- Data encryption: Stored sensitive information (such as payment details) is kept in encrypted form.
- Access control: Only authorised staff can access your personal information, and they are subject to strict confidentiality agreements.
- Regular security audits: Our systems undergo regular security testing.
- Two-factor verification: Additional verification measures are activated in the event of suspicious access to an account.
Data retention period: We retain your information only for as long as necessary. Information for active accounts is retained for at least five years from the date of account closure, as legal obligations may need to be met.
While we are committed to ensuring the highest level of security, transmitting information over the internet is not entirely without risk. Please contact us immediately if you notice any security issue or have any suspicion.
8 Your Rights
You have the following rights regarding your personal information:
- Right to access: You have the right to know what information we hold about you. Please contact us to request this information.
- Right to correction: You can request correction of any inaccurate or outdated information we hold about you.
- Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
- Right to object to processing: You have the right to object to your information being used for marketing purposes.
- Right to data portability: In certain cases, the right to receive your information in a structured, commonly used format.
- Right to withdraw consent: You can withdraw consent given for promotional communications at any time.
To exercise these rights, please email [email protected] or contact our 24/7 live chat support. We will process your request within a reasonable time.
9 Privacy of Minors
e7e services are exclusively for adults aged 21 and above. We do not knowingly collect or process information from minors.
We verify age at the time of account registration, and if any user is found to be under 21, their account will be closed immediately and the relevant information will be deleted.
If you believe that a minor has registered on our platform, please contact us immediately.
10 Policy Changes and Contact
Policy Changes
e7e reserves the right to amend this Privacy Policy at any time. In the case of significant changes, we will notify you by email or through a notice on the platform. The date of the latest update will always be displayed at the top of this page.
If you continue to use the platform after the updated Policy is published, you will be considered to have accepted the revised Policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following channels:
- Email: [email protected]
- Live Chat: 24/7 Bengali live chat support
Our privacy team will generally review and respond to your request within business days.
Also read our Terms and Conditions and Responsible Gaming page for more details.